Returns, Exchanges & Refunds are easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. If for any reason you are unhappy with a product or need a different garment size or colour, you are welcome to return it for an exchange or refund within our returns policy. This allows you to purchase goods in complete confidence.
Returning Unwanted Goods:
If you are returning goods for exchange or credit/refund, please package your goods safely and securely and use the original packaging if this is possible. We recommend that you use Royal Mail 1st Class Recorded delivery. Please enclose either a copy of the original order invoice & or a cover letter stating what you would like done.
Return For Exchange or Refund:
We offer a 14 day exchange or refund policy. All you pay for is the return postage of the goods. Any items you wish to return for exchange or refund must be received back no later than the 14 days. This does not affect your statutory right to cancel.
Please Note: All items returned must be in their original condition with labels still attached. Goods received back to us that are not in a resalable condition will either be return back or possibly allocated a credit note.
Upon receiving your return, our customer service team will process the return within 1-2 working days. All exchanges are dispatched free of charge using Royal Mail 2nd Class Recorded.
Christmas Returns Policy:
Unwanted Christmas presents? Worried that you're not going to able to send stuff back after Christmas? Worry not.
If you purchase something from our site and the recipient doesn't have the taste to realise a) how great both you and your present are or b) the possible benefits of owning more that one of it/them, then you can send the product back to us for a refund as long as the product is unopened and in perfect condition. You must advise our customer service team and we must receive it back before the end of January. Recipients can send their gifts back directly and we can offer them a Freqeuncy gift voucher matching the value of the initial purchase. This does not affect your statutory right to cancel.
Incorrect & Faulty Goods:
In the event we have made an error and sent you an incorrect order or a product that is faulty, please contact us immediately using email firstname.lastname@example.org to inform us within 28 days of receipt and we will arrange a refund or replacement. In the event of you returning goods to us we will also pay you the cost of the return postage. We strongly recommend that you use Royal Mail 1st Class Recorded Delivery with adequate insurance cover on all returns. (Please note we won't refund postage on item(s) returned by Royal Mail Special Delivery).